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FAQs


1.  What if my insurance is out of network?

2.  Why does it matter that Arkansas Surgical Hospital is owned by physicians?

3.  What are my rights as a patient at Arkansas Surgical Hospital?

4.  What does “medical necessity” mean on an insurance form?

1. Q: What if my insurance is out of network?

A: Arkansas Surgical Hospital will adjust your balance to match your in-network benefits. There is no difference in the amount you would owe to any other in-network hospital.

2. Q: Why does it matter that Arkansas Surgical Hospital is owned by physicians?

A:  Our physician ownership is very important to patients! The Department of Health & Human Services has reported that physician owned hospitals provide a high level of quality care, offer value for the patients in the additional amenities they provide, and have much lower complication rates than general hospitals. Additionally, at physician owned hospitals, the nurse-to-patient ratio is significantly better than in general hospitals. At Arkansas Surgical Hospital, we staff our patient care unit with a ratio of one (1) Registered Nurse for every five (5) patients. Additionally, all RNs are certified in Advanced Life Saving procedures. 

3. Q:  What are my rights as a patient at Arkansas Surgical Hospital?

A:  Arkansas Surgical Hospital has prepared a Statement of Patient Rights and Responsibilities that you can download and save or print.  Click here to download.

4. Q:  What does “medical necessity” mean on an insurance form?

A:  This term refers to those services, as defined by your insurance company, that are medically appropriate. Your insurance company may determine that some or all of the services that you receive during your hospital stay are not “medically necessary.” Should this occur, you will receive notification from your insurance company that these services may not be payable by your plan, as well as a letter from the hospital outlining your financial responsibilities for these services. For more information, contact Business Office at 501.748.8000. 

5. Q: What is a life support treatment?

A:  Life support treatment is any medical procedure, device or medication to keep a patient alive. Life support treatment includes: medical devices put in you to help you breathe (Mechanical Respiratory Support); food and water supplied artificially by medical device (Tube Feeding); Cardiopulmonary Resuscitation (CPR); major surgery; blood transfusions; and antibiotics.

6. Q: What is an Advance Directive?

A: An Advance Directive is a form that tells your doctor and your family members what kind of care you would like to have if you become unable to make medical decisions. It’s called an Advance Directive because you choose the medical care before you become seriously ill. When you are admitted to our hospital, one of the staff will tell you about Advance Directives. The laws regarding Advance Directives are different in each state. Ask your doctor what the laws for Advance Directives are in Arkansas. An advance Directive lets you say you don’t want a certain treatment, such as CPR. An advance Directive can also say that you want certain treatments like medicine for pain, or intravenous fluids and tube feedings. Click here to download Advance Directive form.

7. Q: What is a Health Care Proxy?

A: When you make an Advance Directive, you can name someone, like your spouse or another close family member, to make decisions for you if you lose your ability to communicate. This is called a Health Care Proxy or Durable Power of Attorney for Health Care, and it lets you name someone to make medical decisions for you if you are unconscious or unable to make medical decisions for any reason.

8. Q: Who needs an Advance Directive?

A: Most Advance Directives are written by people in the late stages of life or by people who are seriously ill. For example, a patient in the last stages of a critical disease might write an Advance Directive that says she does not what to be put on an artificial respirator if she stops breathing. By letting her doctor know ahead of time that she does not want a respirator, she may be able to reduce her suffering at the end of life and increase her control over her death. It may give her peace of mind to know that her doctor knows her wishes and that she will not be put on a respirator if she stops breathing.

9. Q: How do you make an Advance Directive?

A: To make an Advance directive, please contact your nurse. You may use a form provided by Arkansas Surgical Hospital or another healthcare provider. If you have decided to name a Health Care Proxy, fill out the Proxy Directive. Two witnesses (over age 21 and not your proxy) must sign the directive.

10. Q: Can an Advance Directive be made for another person?

A: If the patient is under age 18, a legal guardian can make an Advance Directive. If the patient is an adult who can no longer make medical decisions, a legal guardian can make an Advance Directive for the patient. The next of kin are consulted about decisions when no Advance Directive exists.

11. Q: What if you change your mind after making an Advance Directive?

A: Your Advance Directive can be revoked at any time by telling your doctor and family members that your wishes have changed. All copies of the Advance Directive to be revoked should be destroyed.

Advance Directive: The Kind of Medical Treatment I Want or do not Want

“I believe that my life is precious and I deserve to be treated with dignity. When the time comes that I am very sick and not able to speak for myself, or if I should have an incurable or irreversible condition that will cause my death within a relatively short time, and I am no longer able to make decisions regarding my medical treatment, I direct my attending physician, pursuant to the Arkansas rights of the Terminally Ill or Permanently Unconscious Act to respect the wishes and instructions in this Advance Directive when withholding or withdrawing treatment that only prolongs the process of dying and is not necessary for my comfort or to alleviate pain.”

It is the policy of Arkansas Surgical Hospital to respect patients’ rights to refuse unwanted treatment and to comply with any valid Advance Directive.