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Patient Bill of Rights  

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Patient’s Rights

Arkansas Surgical Hospital has adopted the following statement of patient rights. This list shall include, but not be limited to, the patient's right to: 

  • Exercise these rights without regard to sex or cultural, economic, educational or religious background or the source of payment for care.
  • Considerate and respectful care.
  • Knowledge of the name of the physician who has primary responsibility for coordinating his/her care and the names and professional relationships of other physicians and healthcare providers who will see him/her.
  • Receive information from his/her physician about his/her illness, his/her course of treatment, and his/her prospects for recovery in terms that he/she can understand.
  • Participate actively in decisions regarding his/her medical care. To the extent permitted by law, this includes the right to refuse treatment.
  • Receive as much information about any proposed treatment or procedure as you may need in order to give informed consent or to refuse the course of treatment. Except in emergencies, this information shall include a description of the procedure or treatment, the medically significant risks involved in the treatment, alternate course of treatment or non-treatment and the risks involved in each, and to know the name of the person who will carry out the procedure or treatment.
  • Full consideration of privacy concerning his/her medical care program. Case discussion, consultation, examination and treatment are confidential and should be conducted discretely. The patient has the right to be advised as to the reason for the presence of any individual.
  • Reasonable responses to any reasonable request he/she may make for service.
  • Leave the hospital against the advice of his/her physician.
  • Reasonable continuity of care and to know in advance of the time and location of appointment as well as the physician providing the care.
  • Be advised if hospital/personal physician proposes to engage in or perform human experimentation affecting his/her care or treatment. The patient has the right to refuse to participate in such research projects.
  • Be informed by his/her physician or a delegate of his/her physician of the continuing healthcare requirements following his/her discharge from the hospital.
  • Examine and receive an explanation of his/her bill regardless of source of payment. Upon request, an itemized statement of all services shall be provided within 30 days after discharge or 30 days after the request, whichever is later.
  • Know which hospital rules and policies apply to his/her conduct while a patient.
  • Have all patient's rights apply to the person who may have legal responsibility to make decisions regarding medical care on behalf of the patient.
  • Anyone may contact the Arkansas Department of Health by telephone at 501-661-2201 with any complaints. Complaints may also be reported to the Joint Commission by telephone at 800-994-6610, or by email at complaint@jointcommision.org.

Patient Responsibilities

In addition to these rights, a patient has certain responsibilities. These responsibilities are presented to the patient in the spirit of mutual trust and respect. The patient:

  • Has the responsibility to provide accurate and complete information concerning his/her present complaints, past illnesses and hospitalizations, and other matters relating to his/her health.
  • Is responsible for making it known whether he/she clearly comprehends the course of his/her medical treatment and what is expected of him/her.
  • Is responsible for following the treatment plan established by his/her physician, including the instructions of nurses and other health professionals as they carry out the physician's orders.
  • Is responsible for keeping appointments and for notifying the hospital or physician when he/she is unable to do so.
  • Is responsible for his/her actions should he/she refuse treatment or fail to follow his/her physician's orders.
  • Is responsible for assuring that the financial obligations of his/her hospital care are fulfilled as promptly as possible.
  • Is responsible for following hospital policies and procedures.
  • Is responsible for being considerate of the rights of other patients and hospital personnel.
  • Is responsible for being respectful of his/her personal property and that of other persons in the hospital.