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October 5, 2020

Arkansas Surgical Hospital Receives 2020 Press Ganey Guardian of Excellence Award® for Patient Experience


NORTH LITTLE ROCK – For the second year in a row, Arkansas Surgical Hospital has been awarded the Press Ganey Guardian of Excellence Award® for Patient Experience.

The nationally-recognized award honors top-performing healthcare organizations that have achieved the 95th percentile or above for each reporting period of the award year for patient experience.  Presented annually, the award names clients who consistently sustained performance in the top 5% of all Press Ganey clients during the course of one year.

“The caregivers and staff of Arkansas Surgical Hospital touch the lives of patients and their families in profound ways, and we are honored to recognize their extraordinary work,” said Patrick T. Ryan, Chairman and Chief Executive Officer of Press Ganey.  “Their ongoing focus on excellence in patient experience is particularly crucial as the COVID-19 pandemic continues.  Press Ganey is proud to partner with Arkansas Surgical Hospital in this noble work and we congratulate them for this tremendous achievement.”

“The Guardian of Excellence Award represents an important recognition from the industry’s leader in measuring, understanding, and improving the delivery of care,” said Brian Fowler, CEO of Arkansas Surgical Hospital.  “As we continue to navigate this health crisis, we remain committed to listening to our patients and staff in an effort to provide exceptional care to the residents of Arkansas and surrounding states.”

About Arkansas Surgical Hospital: Arkansas Surgical Hospital was founded by orthopedic and spine surgeons who were searching for a way to provide a better overall experience for their patients.  As a physician-owned hospital, the surgeons are the decision-makers.  This allows them to control their patients’ care at a greater level.  Arkansas Surgical Hospital prides itself on its disciplined focus on safety and a total commitment to the care and comfort of patients and their families, resulting in excellent surgical outcomes.

About Press Ganey: Press Ganey pioneered the health care performance improvement movement more than 35 years ago.  Today Press Ganey offers an integrated suite of solutions that enable enterprise transformation across the patient journey.  Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address safety, clinical excellence, patient experience, and workforce engagement.  The company works with more than 41,000 health care facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care.

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