ASH Information, Latest News
November 12, 2021
Arkansas Surgical Hospital Receives 2021 Press Ganey Guardian of Excellence Award® for Patient Experience
NORTH LITTLE ROCK—Arkansas Surgical Hospital has received the Press Ganey Guardian of Excellence Award® for the third year in a row.
The hospital has been named a 2021 Guardian of Excellence® Award Winner by Press Ganey, the national leader in healthcare consumer and workforce engagement. Press Ganey recognizes Arkansas Surgical Hospital as a top-
performing healthcare organization achieving the 95th percentile or above for performance in patient experience.
The Press Ganey Guardian of Excellence Award® is a preeminent, competitive achievement for leading healthcare organizations. Presented annually, the award applauds hospitals and health systems that consistently sustained performance in the top 5% of all Press Ganey clients.
“Press Ganey is honored to recognize Arkansas Surgical Hospital as one of the nation’s leaders in patient experience,” said Patrick T. Ryan, chairman and CEO of Press Ganey. “This award reflects an unwavering commitment to earn the trust and loyalty of patients throughout unimaginable challenges. We are humbled by
Arkansas Surgical Hospital’s incredible efforts, and their ability to adapt to imperatives of COVID-19 on top of the increasing demand for consumerism in healthcare.”
“Enhancing the overall patient experience is a critical focus for our team at ASH,” said Brian Fowler, CEO of Arkansas Surgical Hospital. “This recognition is a direct reflection of our team’s ongoing efforts to engage patients in their care, enhance communication and ensure a safe and clean environment.”
About Arkansas Surgical Hospital: Arkansas Surgical Hospital was founded by orthopedic and spine surgeons who were searching for a way to provide a better overall experience for their patients. As a physician-owned hospital, the surgeons are able to direct their patients’ overall care and experience at a higher level. Arkansas Surgical Hospital prides itself on its disciplined focus on safety and a total commitment to the care and comfort of patients and their families, resulting in excellent surgical outcomes.
About Press Ganey: Press Ganey pioneered the health care performance
improvement movement 35 years ago. Today Press Ganey offers an integrated suite of solutions that enable enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address safety, clinical excellence, patient experience, and workforce engagement. The company works with more than 41,000 health care facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care.