Arkansas Surgical Hospital Receives 2019 Press Ganey Guardian of Excellence Award®️ for Patient Experience

NORTH LITTLE ROCK – Arkansas Surgical Hospital has been named a 2019 Guardian of Excellence Award® winner by Press Ganey and is the only hospital in Arkansas to receive this recognition.

The nationally-recognized award honors top-performing health care organizations that have achieved the 95th percentile or above in Patient Experience.  Presented annually, the award names clients who consistently sustained performance in the top 5% of all Press Ganey clients for each reporting period during the course of one year.

The 2019 award recipients were honored at the Press Ganey National Client Conference in Orlando, Florida on November 18.

Arkansas Surgical Hospital receives the 2019 Press Ganey Guardian of Excellence Award.

Representatives of Arkansas Surgical Hospital at the Press Ganey National Client Conference in Orlando, Florida. Left to right: Andrew Covington, CFO; Brian Fowler, COO; Carrie Helm, CEO; Kent Hammond, Director of Patient Care Services; Sarah Loftin, Director of Quality Services.

Arkansas Surgical Hospital at the 2019 Press Ganey National Client Conference

Representatives of Arkansas Surgical Hospital accepting the Guardian of Excellence Award from Patrick T. Ryan, Executive Chairman of Press Ganey Associates.

According to Helm, the award represents an important recognition from the industry’s leader in measuring, understanding, and improving the delivery of care.

“It is an honor for our hospital to be named a Guardian of Excellence for Patient Experience,” said Helm.  “This prestigious award is further proof that our commitment to exceptional care is being recognized by those to whom it matters most: our patients.”

“Congratulations to Arkansas Surgical Hospital for receiving the Guardian of Excellence Award,” said Patrick T. Ryan, Executive Chairman of Press Ganey.  “This honor reflects their unwavering commitment to improving the safety, quality, and experience of care.  Their hard work and dedication are inspiring, and we are proud to partner with them on our shared mission to reduce patient suffering.”

About Arkansas Surgical Hospital: Arkansas Surgical Hospital, the leader in orthopedic and spine surgery in Arkansas, is located in North Little Rock.  The physician owners at Arkansas Surgical Hospital are focused on exceptional outcomes for their patients.  This includes a commitment to patient safety, care, and comfort for patients and their families.  To learn more about Arkansas Surgical Hospital, visit ArkSurgicalHospital.com.

About Press Ganey: Press Ganey pioneered the health care performance improvement movement more than 30 years ago.  Today, Press Ganey offers an integrated suite of solutions that enables enterprise transformation across the patient journey.  Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address safety, clinical excellence, patient experience, and workforce engagement.  The company works with more than 41,000 health care facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care.

Urgent Care vs. ER

What’s the Difference Between Urgent Care and the Emergency Room?

When you’re in pain from a serious injury or illness, it can be difficult to know for sure whether you need to go to the emergency room or if you can be treated at an urgent care center.  To help clarify, here are some differences between the two facilities.

Emergency Rooms vs. Urgent Care

As the name implies, emergency rooms are for medical emergencies that need immediate, life-saving attention.  Urgent care centers, on the other hand, are for matters that are serious, but not life- or limb-threatening.

Besides the severity of the conditions treated at each facility, there are several other differences between the two:

Wait Times

Most urgent care clinics can get you in and out within an hour, whether you walk in or call ahead to make an appointment.  At an emergency room, however, you could be waiting for hours if there are people with more severe injuries or illnesses that need to be treated.

Services

Urgent care centers are equipped to handle more than a typical primary care physician’s office.  For example, if you’ve sprained your wrist but your primary care physician’s office is closed, urgent care is a great option.  If you have a severe broken bone that has punctured the skin, however, the emergency room is more appropriate.

Urgent care clinics can also perform services like physicals, EKGs, X-rays, lab work, and vaccinations.  Keep in mind that while urgent care clinics provide these services, they do not function like a primary care physician’s office and should not be used as a substitute for the regular care provided by your primary care physician.

Costs

Going to the emergency room costs much more than going to urgent care.  While both urgent care and ER visits can be covered by insurance, keep in mind that if you go to an out-of-network facility or if you are treated by an out-of-network doctor, you may have to pay the full price of the visit out of your own pocket.  Since the cost of urgent care is much lower, it will not be as damaging to your finances.

When to Go to the Emergency Room

If you’re suffering from a life-threatening condition, call 9-1-1 or go to the emergency room.  Such conditions could include:

  • Heart attack symptoms: chest pain; squeezing sensations in the chest; pain in the neck, jaw, or arm on the left side of your body
  • Stroke symptoms: sudden numbness on one side of your body; slurred speech; vertigo; vision problems
  • Difficulty breathing, including severe wheezing or shortness of breath
  • Head trauma
  • Uncontrolled bleeding
  • Severe abdominal pain
  • Extremely high fever
  • Poisoning
  • Major burns
  • Loss of consciousness

When to Go to Urgent Care

Go to an urgent care facility if you experience the following:

  • Minor broken bones
  • Sprains and strains
  • Cold and flu symptoms: coughing, sore throat, fatigue, fever
  • Cuts that have stopped bleeding but may require stitches
  • Eye or ear infections
  • Vomiting and diarrhea
  • Minor burns
  • Minor allergic reactions

ASH Urgent Care

In addition to the services listed above, ASH Urgent Care also performs hydration therapy, drug testing, immunizations, and a variety of occupational health services.  If you are in need of urgent care in North Little Rock, call ASH Urgent Care at (501) 918-0814.  Or, go directly to ASH Urgent Care at 7339 North Hills Boulevard, Suite 100.

Press Release: Arkansas Surgical Hospital resumes normal activities

June 2, 2019

North Little Rock, Arkansas – Arkansas Surgical Hospital resumes normal activities.

Arkansas Surgical Hospital (ASH) announced today that they would return to normal operations beginning immediately. This includes all elective surgeries, pain management procedures, and scheduled diagnostic appointments.

“We would like to thank Arkansas Heart Hospital, MEMS, as well as the patients and families who were transferred last Friday for their patience and cooperation”, said Carrie Helm, CEO. “We knew that we were sending them to a facility that would provide the same level of quality they expect from Arkansas Surgical Hospital.”

Press Release: Arkansas Surgical Hospital (ASH) prepares to transfer patients.

May 31, 2019

North Little Rock, Arkansas – Arkansas Surgical Hospital (ASH) prepares to transfer patients.

This afternoon Arkansas Surgical Hospital learned that wastewater manholes already underwater were beginning to back up and could possibly enter the facility as flood waters increase. In an abundance of caution, and in the interest of patient and staff safety, the immediate decision was made to transfer patients to Arkansas Heart Hospital. Heart Hospital and MEMS are cooperating in the process.

Carrie Helm, CEO said “We are working with Engineers and other officials in an effort to intercept and block the backup into the hospital. Plans are being formulated and we are optimistic that they will be successful. We do not believe that the flood waters are a risk to our hospital.”

“Depending upon the success of these efforts, we will make the decision on Sunday, June 2 whether or not we will cancel elective surgeries for Monday, June 3 and Tuesday, June 4”, said Helm. “We are also working with staff that could be impacted by the flooding in order to address any potential staffing issues. At this time, no staffing issues have been identified.”

Additional updates and information will be issued through Facebook and on the hospital’s website: ArkSurgicalHospital.com.

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